Pathetic service

Been trying to get hold of PPN for a week now. Have been advised by Medihelp and PPN’s answering machine that PPN is working remotely and that they correspond via email. So i have sent emails and submitted my claims however no one is getting back to me regarding the processing of my claim in order for the optometrist to get payment to release our glasses. Seems one must first go blind before being assisted. Pathetic service but they get their premiums on time.