Service Poor, Administration Poor, Website does not reflect accurately

I ordered SAPPI Typex A4 paper - box of 5 reams (R319) per box. I ordered 3 boxes. This was done on the PPD online shop, 22nd July 2024. https://ppdistributors.co.za/Shop/Sappi-Typek-A4-White-Office-Copy-Paper-Box-5-x-500/#wbs1 I duly checked out and paid for 3 boxes. I was notified on the 23rd July of the following -

"I wanted to inform you regarding Order #***. Upon review, we found that this order was marked as pending and was never activated in our system. Unfortunately, the payment was made without prior approval from our team. Please be assured that we have initiated the refund process. It may take between 5 to 10 working days for the refunded amount to appear in your account, depending on your bank's processing times. It appears there has been a miscommunication regarding our company's policies. As a wholesaler, our minimum order quantity requirement to activate services is 80 boxes."

I checked the terms and conditions and found no trace of a requirement of 80 boxes, but I did find this under their terms and conditions.

"For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations"

THEY ADVISED ME - THAT THEY WILL REFUND - BETWEEN 7 TO 10 WORKING DAYS. This was on the same day 23rd July. I have been following up regularly. I have three emails to which I send my correspondence. Nobody responds to me.

IT IS NOW 23 Days later AND I STILL HAVE NOT BEEN REFUNDED.

This company's service is sadly lacking. Website does not reflect their so called policy, administration is poor.