Pathetic Service

<p>I registered on Powertime.co.za website, prceeded to purchase electricity and airtime for my business worth more 10 000.00. I contacted Powertime Support and requested that they increase my monthly limit to 20 000.00 i was sent from Brian to a useless untrained technician by the name of Nicholas, who promised to call me on Thursday 02/02/2017. I waited for the call in vain. I called this morning 03/03/2017 spoke to Brian who referred me to information less Nicholas who said my account had been blocked due to failed verification...yet no one called for verification. I was the one who called to be told all this. I was told i cannot buy airtime for the first 3 months yet no term and condition like that had been noted on their website and i had purchased airtime before. I requested that i speak to the security department [I know that it does not exist] Nicholas declined to transfer to them as no one is allowed to speak to them, yet they findle with our personal details and banking details. I was promised by Nicholas that the non existant security division will call me for further explanation and verification they still have no called. This matter is been ongoing for more than36hrs now, I trusted Powertime with my id number and credit card details yet this is what i get in return. If you request increase in your monthly limit your account gets blocked, no one contacts you., no explanations. Terms and conditions change anytime.</p>