Poor Customer service /workmenship

Hi Guy's

Thanks for taking your time out from youll busy schedule to read the below complaint.

On the 27/12/2019 i installed an exhaust system and branch with Powerflow at CBD durban. While conducting the installation of the system i wanted a 50mil tail pipe whivh they was out of stock of that particular time which i confirmed to have the 40mil installed and was advised when the 50 mil was in stock i can come back at anytime to have it implemented. However till date i havr not received any update which i went back into the workshop however the guy that completed the system for was no longer working there which i advise the previous person(Denver) which at that time in December 2020 which was a year later still did not have stock. At the stage of my installation i advise them to keep my original exhaust system for me until i get a buyer for it which was agreed. When i asked for my old system they did not have it and advise that i need to wait for a while until they receive one. Till date no response and i have the buyer on my shoulders asking me daily what's going on. Towards the end of January 2021 my system started getting louder than usual which i went in at Powerflow workshop on the 02/02/2021 and spoken to the manager, my car was put on the ramp and found out that the center box has a hole in it. I was told to get my receipt and return back, when i did return on the 05/02/2021 with my receipt i was advise that a claim needs to be put through first for the center silencer and then only can it be replaced.

My question is that the silencer belongs to Powerflow and it is under guarantee which is a formal assurance that certain conditions will be fulfilled, especially that a product will be repaired or replaced if not of a specified quality so it should be replaced there and then and not to have to wait for a claim to be put through, an item should be replaced same time.

Why am i being dragged from pillar to post also why is that what was agreed is not being met, not my fault the person is no longer at the store however has confirmed all of this.

My fuel consumption has gone up due to the leak in the box which no one is paying for but is coming out from my pocket also i just filled a tank(51 LT) last week Monday (01/02/2022) which i only use my vechile to travel to work and back which is 20km daily per day. Am now at half tank full whicb normally reaching this at the end of the second week. All cost needs to be included and compensated for the inconvenience caused