Powerbite technology ********** service

On the 2nd August 2021 I bought a cellphone from Powerbite website. However on the 09th of August 2021 decided to sent an email after a numerous failed phone calls. I then decided to follow up via email when they couldn't confirm the date of delivery we then decided to cancel the order due to urgent need of the item in question and could not wait any longer.

On the 13th of August 2021 one of the management (Khanyisile Mashaba" sent this email and to date we have not received a cellphone nor refund.

" The following note has been added to your order:

Good Day.

We sincerely apologize for they ********** service you have received from us during your order.

We unfortunately have been rocked by armed ******ies and COVID and thus have to apply for business rescue.

We therefore can not process any refunds or send orders out at this moment until the order has been granted.

We sincerely apologize for this inconvenience and we will refund you with interest. We understand you are concerned and possibly furious but we ask for your understanding and patience as we ensure all refunds/orders are done.

please note phone lines are off as employees were sent home.

We sincerely apologize.

Powerbite Management. I have been patient enough, can someone advise how the business rescue work as the company is still trading however unable to ship orders or reimburse consumers payments.