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Sibusiso H
1 reviews | Active since Mar 2015
22 Nov 2020, 12:06
Powerbite sold me a blacklisted phone
I bought a Samsung Note 10+ from Powerbite / Cellstore in Loftus on 25 October 2019. The phone cannot make calls or receive sms anymore. I took it to Vodaworld and Samsung at The Grove and they informed me the phone is blacklisted. I went to Vodacom because the device shows a Vodacom splash screen when you restart it. I always found that funny since I bought it as a brand new phone and I was not using a Vodacom simcard. I have been to the police station to get an affidavit to explain that I've never lost the phone so I don't know why it would be blacklisted. What should I do now? I paid R15000 for a phone that just stopped working out of the blue.
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Replies (5)0
Replies (5)
Powerbite Technology's replyOfficial
01 Dec 2020, 10:01Hi Sibusiso apologies about this. We have problems with our emails. We will contact you to replace this device ASAP
Powerbite Technology's reply01 Dec 2020, 10:01
Official
Hi Sibusiso apologies about this. We have problems with our emails. We will contact you to replace this device ASAP
Powerbite Technology's replyOfficial
10 Jan 2021, 15:28We would like to bring to the attention of any future buyers - Powerbite allows buyers to trade in unwanted phones. These phones are sometimes unwanted contract upgrades. Failure to pay these contracts may result in it getting blacklisted. Powerbite will replace your phone at any point and time.
Powerbite Technology's reply10 Jan 2021, 15:28
Official
We would like to bring to the attention of any future buyers - Powerbite allows buyers to trade in unwanted phones. These phones are sometimes unwanted contract upgrades. Failure to pay these contracts may result in it getting blacklisted. Powerbite will replace your phone at any point and time.
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Sibusiso H's updateReviewer Update
17 Feb 2021, 09:42 Thanks to platforms like these my faulty cellphone was replaced with a brand spanking new handset by Cell Store. Thanks to the staff at PTA branch for handling my issue favourably.
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Sibusiso H's update17 Feb 2021, 09:42
Reviewer Update
Thanks to platforms like these my faulty cellphone was replaced with a brand spanking new handset by Cell Store. Thanks to the staff at PTA branch for handling my issue favourably.
Powerbite Technology's replyOfficial
17 Feb 2021, 14:54Thank you Sibusiso.
Powerbite Technology's reply17 Feb 2021, 14:54
Official
Thank you Sibusiso.
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Sibusiso H's updateReviewer Update
17 Feb 2021, 18:32Any chance that you can gift me with a spare phone. My wife's phone is shot. As a token of goodwil...
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Sibusiso H's update17 Feb 2021, 18:32
Reviewer Update
Any chance that you can gift me with a spare phone. My wife's phone is shot. As a token of goodwil...