Misleading site, 3 weeks and no refund

Worst online shopping experience ever. Emails go unanswered, dishonest sales agents. 3 weeks and no refund. Stay far away from them.

3 weeks ago I purchased a a phone on their site. I received an email two days later saying the item was out of stock. I emailed their inboxes to which nobody took interest to reply to. After calling their sales agents, they informed me that they were out of stock on the particular phone, and tried to convince me to change my order. I changed my order although days went past and nobody updated my order details. Several emails later and phone calls later, I demanded a refund. Only after initiating this process did I get responses to the earlier emails about my order. The sales agents were reluctant to answer my emails regarding my refund and tried to convince me to still make a purchase with them. Finally they acknowledged that they would process a refund but they have not even started the process. I called again this week and the sales agent was confused if the refund had even been processed.