JW
Jess W
1 reviews | Active since Jun 2018
08 Feb 2021, 16:55
I am worried I will never see this laptop
I ordered a laptop and received the waybill number for tracking the shipment with The Courier Guy. I called the shipping company on Friday and was told my laptop would be delivered on Monday. Today is Monday; I called the shipping company again and have now been told the waybill number does not exist. I checked the tracking on your portal and I get a message, “The shipment has been cancelled by Thecellshop.”
I have tried calling and after a few rings my calls are rejected. I have emailed and await a response. I am really worried that I will never see this laptop. Why would you cancel the order?
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Replies (4)0
Replies (4)
Powerbite Technology's replyOfficial
08 Feb 2021, 18:03Hi Jessica, you have ordered a specially imported device that was subsequently in stock but sold on the floor. We use a prebooking system that generates a waybill once payment has been received. We would like to refund you immediately to avoid any further problems. Please contact us.
Powerbite Technology's reply08 Feb 2021, 18:03
Official
Hi Jessica, you have ordered a specially imported device that was subsequently in stock but sold on the floor. We use a prebooking system that generates a waybill once payment has been received. We would like to refund you immediately to avoid any further problems. Please contact us.
JW
Jess W's updateReviewer Update
08 Feb 2021, 18:40Thank you for this information. It is a pity I have only been told this after posting this review. I have sent in my details and look forward to a full refund. I will update this post when I receive the refund.
JW
Jess W's update08 Feb 2021, 18:40
Reviewer Update
Thank you for this information. It is a pity I have only been told this after posting this review. I have sent in my details and look forward to a full refund. I will update this post when I receive the refund.
Powerbite Technology's replyOfficial
08 Feb 2021, 18:45Hi Jessica, Tumelo did reply to your email immediately and tried to call you. Tumelo was unaware of the situation thus I could only reply now. We apologize for the confusion and inconvenience. You should have received your refund already
Powerbite Technology's reply08 Feb 2021, 18:45
Official
Hi Jessica, Tumelo did reply to your email immediately and tried to call you. Tumelo was unaware of the situation thus I could only reply now. We apologize for the confusion and inconvenience. You should have received your refund already
JW
Jess W's updateReviewer Update
08 Feb 2021, 18:46Wow, that was really fast. I received my refund within 5 min of sending you my details. I really appreciate how seriously you took my concerns.
JW
Jess W's update08 Feb 2021, 18:46
Reviewer Update
Wow, that was really fast. I received my refund within 5 min of sending you my details. I really appreciate how seriously you took my concerns.