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1 reviews | Active since May 2016

09 Feb 2021, 12:25

***** practices and threatened with legal action

I would not recommend buying from Powerbite. My experience has been terrible and has proven that you get what you pay for.

Firstly, I ordered two Galaxy S20 Ultra 5G phones. This is what their website says and this is the model number (MPN) that appears on their website. I did not get two 5G phones. Instead, I got the LTE versions and was spun a story about how the 5G version of these phones isn't available in SA. Then why were they on the website when I ordered and why does the 5G product description still appear there 4 weeks after purchase?

Powerbite's support staff tell you two different stories, depending on who you speak to. When I ordered the phones, I phoned to make sure they would have 5G. The lady said they all do. Now they say none of them do. The one lady says the sent the wrong phones, the other lady says the "specs on the website are for illustration purposes only." I'm sorry, but in what world are specifications for illustration purposes? Specs are specs, and that is what I intended to purchase.

Secondly, I ordered two different colours but was asked, when they were ready for delivery if I would accept two black ones. Which I did, having waited 11 working days for the devices.

Thirdly, though the black phones were cheaper (for some reason) they first tried to make me pay the same for two black phones. I had to convince them that this was *********.

I am now sitting with two LTE phones, having paid for their 5G equivalents. To make up for the discrepancy between the website and what was sent they sent me the cheapest cover they could find from China. At the very least I believe I should be refunded the difference in price between the two models or otherwise be allowed to return the devices I did not intend to own. This is a three-year commitment and I wanted devices that were a bit ahead of their time so that they would last.

Following my review 6 days ago, I was threatened with legal action. That is no way to treat someone who spent hard-earned money at your business.

Perhaps, you should read and re-commit to your promise to make customers feel valued: "We promise you every time you shop from us you become our most important client and we will go to lengths to make sure you are satisfied even after your purchase." I certainly don't feel like this has happened and won't do business with Powerbite again.

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Replies (8)
Powerbite Technology
Powerbite Technology's reply09 Feb 2021, 20:58
Official
Hi Juan. Thank you for removing the misleading review you posted the first time around, even though we had to threaten with legal action for you to do so. You were offered a Black device after you refused to understand that you ordered a device that clearly states 7-15 business days.  
Powerbite Technology
Powerbite Technology's reply09 Feb 2021, 21:02
Official
Thereafter you demanded a 5G S20 Ultra that does not exist in South Africa as the model is not available in South Africa, and continued to demand a partial refund even after we showed you that the black model you ordered has no reference to 5G . We have offered a refund but you continue to *********
Powerbite Technology
Powerbite Technology's reply09 Feb 2021, 21:03
Official
Thereafter you demanded a 5G S20 Ultra that does not exist in South Africa as the model is not available in South Africa, and continued to demand a partial refund even after we showed you that the black model you ordered has no reference to 5G .We have offered a refund but you continue to *********
's update10 Feb 2021, 17:57
Reviewer Update
It's okay, Powerbite. Clearly you think having the last word will do your business justice. Clearly haven't bothered to go through our correspondence or to listen to our calls. You mess with people's orders and money. Any reputable company would not do what you have done.
's update10 Feb 2021, 17:59
Reviewer Update
And, yes, you threatened me with legal action and directed me to your lawyers instead of resolving the issue. Nothing to boast about. I only removed the review in good faith while you remedied the situation, which you haven't done. You sent 2 of the cheapest covers you could find to make up for the fact that you sent LTE when you advertised 5G. What a joke!
Powerbite Technology
Powerbite Technology's reply14 Feb 2021, 13:06
Official
After **** about numerous things in your review yes. You were offered a full refund as well which you declined. Its clear the only thing you wanted was to black mail us. Our our biggest mistake was not offering you more than the wireless chargers and covers. 
's update14 Feb 2021, 13:27
Reviewer Update
Lol I have yet to receive the wireless charger and the covers were the cheapest ones you could find. Your ***** dealings make me doubtful I would in fact get a refund. You denied that I wasn't allowed to return the devices initially, but quickly went quiet after I pointed it out to you in the very Facebook Messenger chat. I suppose we'll leave it to the public to establish who the **** is here. Particularly coincidental that on the same evening I posted this review, there were three 5-star reviews written a few minutes apart by people who joined in February and have only reviewed your company. I guess I was one of the unlucky ones. I have raised your ********* business practise with the Consumer Goods and Services Ombudsman. Nothing may come of it, but I want the world to know just how bad you guys are!
Powerbite Technology
Powerbite Technology's reply14 Feb 2021, 13:30
Official
Thanks, Juan. Your welcome to return your devices for a full refund.