NH
Nirvana H
1 reviews | Active since Feb 2012
20 Dec 2020, 10:29
Delayed Delivery and Unanswered Calls
Don't be fooled by the quick delivery time they advertise. I ordered an iPhone on 28 November. It was advertised as 5 - 7 days for delivery and yet today, 20 December, almost a month later, I still don't have the device. Despite constant follow-ups, all I have is that there is a delay. I have requested a refund but now they don't answer my calls. Surely a refund is easier than avoiding me? Won't be using their services again.
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Nirvana H's updateReviewer Update
22 Dec 2020, 17:39I would like to provide an update to this stating that my phone arrived today. I also found out that they don’t have a call centre that works on Sunday’s hence my call was being rejected.
Although the delivery was delayed, a gent named Duncan went above and beyond to make sure I got the device and they threw in a BUNCH of free accessories.
I was unhappy with the product itself though, my own fault, but Duncan agreed to refund or exchange it and I’m in the process of exchanging it now. So in summary, there may be delays, but at least some of the staff are helpful.
Although the delivery was delayed, a gent named Duncan went above and beyond to make sure I got the device and they threw in a BUNCH of free accessories.
I was unhappy with the product itself though, my own fault, but Duncan agreed to refund or exchange it and I’m in the process of exchanging it now. So in summary, there may be delays, but at least some of the staff are helpful.
NH
Nirvana H's update22 Dec 2020, 17:39
Reviewer Update
I would like to provide an update to this stating that my phone arrived today. I also found out that they don’t have a call centre that works on Sunday’s hence my call was being rejected.
Although the delivery was delayed, a gent named Duncan went above and beyond to make sure I got the device and they threw in a BUNCH of free accessories.
I was unhappy with the product itself though, my own fault, but Duncan agreed to refund or exchange it and I’m in the process of exchanging it now. So in summary, there may be delays, but at least some of the staff are helpful.
Although the delivery was delayed, a gent named Duncan went above and beyond to make sure I got the device and they threw in a BUNCH of free accessories.
I was unhappy with the product itself though, my own fault, but Duncan agreed to refund or exchange it and I’m in the process of exchanging it now. So in summary, there may be delays, but at least some of the staff are helpful.