LT
Landi T

1 reviews | Active since Jun 2019

16 Feb 2021, 15:20

Bought Macbook with faulty battery online, company refuses to fix it, and tells lies.

Do not use Powerbite, you will lose money. I bought my macbook pro online from them for R 25 000 in september 2020 with a 1y warranty, for work. I received it with a faulty battery, blown speakers, and a broken charger that was falling apart. I let them know about the problem immediately, but also that I had to continue working on the machine. They said it's no problem, it's got a year warranty so I can send it in any time in the following year when my work is more quiet. So I eventually sent the machine in in January. They had it for two weeks and claimed to have fixed it. I got it back, but with a HUGE dent on the cover. The speakers had been fixed, and I thought the battery was fixed, but the battery failed completely within a week and I was no longer able to work on the device at all. I emailed them about what happened. The CEO rep**** and said that the employee who dealt with me had been fired because she **** to me when she said the device was fixed, and what apparently really happened is that they received the device damaged (referring to the dent, that was not there before they collected it), and this voids the warranty, so they just sent it back to me and never fixed it. Their stories contradict each other and don't add up. This machine was my livelihood as a freelance graphic designer. I've lost so much business and money because of this. Thanks Powerbite.

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Replies (4)
Powerbite Technology
Powerbite Technology's reply16 Feb 2021, 18:38
Official
Hi Landi. We apologize for the way the specific employee handled your repair. We realized the employee booked your device in as in warranty even after she confirmed she received it with the dent. The employee is no longer with us but she informed you incorrectly that your device will be repaired under warranty as she confirmed it had a dent on it when she received which in line with our policy voids any warranty. 

Our tech has also confirmed that he subsequently fixed this device that should never have been fixed under warranty due to this big dent on it.

You however did not alarm us to the dent which would cause panic to any customer if they sent a perfectly looking Macbook in for repairs and it came back with a dent. , until you experienced problems with your battery again. 

It now has to be determined by the courier whether this device was damaged in their possession as we can confirm it was received by us with the dent. 
LT
Landi T's update18 Feb 2021, 12:42
Reviewer Update
You are lying again. Firstly I did inform you of the dent immediately. I told Kassey on the phone a day or two after it arrived, and I sent emails about it again afterwards. I then sent follow up emails to let you know that the battery failed again as well. Secondly, I have emails from Kassey saying the device was fixed, then I have emails from you saying the device was never fixed because your tech assessed it as damaged and sent it straight back to me, and Kassey apparently **** about it being fixed. Now you are again saying it was indeed fixed again, so which is it? Why am I paying for the destruction caused by your supposed bad employee that you decided to hire? All I get from you is lies and deceit.
Powerbite Technology
Powerbite Technology's reply18 Feb 2021, 18:57
Official
Hi Landi, if you have any proof that you informed Kassey via phone or any call records to indicate you spoke to Kasey a day after you received your device to inform her about the dent we will refund you in full. We have records of an email sent asking if you received your device in order and we only received a reply 7 days after this. Note we only require proof you spoke to her a day afterwards
LT
Landi T's update18 Feb 2021, 21:53
Reviewer Update
Duncan, I received the laptop the afternoon of the 2nd and had to immediately start putting out fires from not having a computer for two weeks, and had to prepare for flying. I noticed the huge dent immediately, but by that time I was exhausted from emailing back and forth with you guys about your bad service. I have record of my call with her on 5 February.