1 reviews | Active since Apr 2016
Below par Customer Service from PowerBite
I ordered a CPO Iphone on 12 July 2021 through the Powerbite website and paid immediately. I was told the model is not available and that I should wait for up to 15 working days. Upon waiting for 15 business days, I was told they cannot find the model I had ordered. I was asked to upgrade to a later model which is sold at R2000 more than my initial purchase. I declined their offer. I immediately requested a refund. I was told it would take between 5 - 7 business days. I called their office to follow up on the refund because no one was sending me any forms to complete. I was told by the agent that the banking details have been captured and will be refunded. The 7th business day passed and my refund is still not processed. I called their office yesterday on 11 August 2021 , no one is answering the phones.
I am not happy with the service at all. If you cannot deliver on your promises, why withhold the clients money then?
I need my money back please.
We therefore can not process any refunds or send orders out at this moment until the order has been granted.
We sincerely apologize for this inconvenience and we will refund you with interest. We understand you are concerned and possibly furious but we ask for your understanding and patience as we ensure all refunds/orders are done.
please note phone lines are off as employees were sent home.
We sincerely apologize.
Powerbite Management
WHY continue receiving orders and money if you know You cannot supply. This is ********** and ******** behaviour.
We therefore can not process any refunds or send orders out at this moment until the order has been granted.
We sincerely apologize for this inconvenience and we will refund you with interest. We understand you are concerned and possibly furious but we ask for your understanding and patience as we ensure all refunds/orders are done.
please note phone lines are off as employees were sent home.
We sincerely apologize.
Powerbite Management
WHY continue receiving orders and money if you know You cannot supply. This is ********** and ******** behaviour.