ME
Matthew E

1 reviews | Active since Aug 2017

11 Mar 2021, 16:16

Already Paid? Too bad. We are changing our price NOW and you can't do anything about it.

False advertising!!!

Bought a Huawei Mate 20 Pro through Powerbite on 11/03/2021, listed on their website for R3499. After I paid and sold my old phone while waiting for delivery for the new one, they told me that they made a mistake on the price and will not be sending me my phone and giving me the amount back. I asked them how they can do this as the price was on the invoice and that is the price I paid. Tumelo from powerbite just told me that there is nothing they can do besides paying me back my money. I did an immediate payment, so I wanted to know who will be carrying the costs of the immediate payment, and they said they will not pay that amount, only the R3499 I paid them.

According to their terms and conditions, they reserve the right to change their price whenever they want, without informing anyone. NEVER use their website. You will find a bargain and then just get told their prices are changing and there's nothing you can do about it.

Worst Service I have received in a long time.

0
Replies (3)
Powerbite Technology
Powerbite Technology's reply11 Mar 2021, 16:51
Official
Hi Matthew. I just looked into this. I see that it was on sale and sold in-store. If you want we can send you the details of the buyer and you can confirm. Tumelo was not aware of this and I apologize
I've also asked that they contact you back and get the device for you at the price you paid. I apologize for this. 
ME
Matthew E's update11 Mar 2021, 16:58
Reviewer Update
Thank you for the response. I would appreciate it if we can resolve this as I really had my heart set on that phone. I will update my review as soon as this is sorted. Thank you
Powerbite Technology
Powerbite Technology's reply11 Mar 2021, 17:14
Official
No problem. We will sort it out