2nd week of no delivery, misleading site

Please be wary of the online store, it's been 9 days of no delivery, I've just been told to wait another week. What the website page didn't say is that the product is actually not in stock, they have to find it first. In the middle of all that they somehow called a stranger, and allowed the stranger to cancel my order (after I had confirmed my correct number twice). I'm a guy, the stranger is a woman (they told me). You calling about MY money but won't even ask if you talking to the right person? They apologised and said someone made a mistake internally. Also, it depends who you talk to. There's a lady called Kassey there, you wanna stay away from her. Anyway, goodluck.