NM
Nompumelelo M
1 reviews | Active since Jun 2022
07 Mar 2023, 17:14
Complaint
This company refuses to give a paid up letter and they wont update it on credit bureau. It shows my loan as active but I paid this loan already.
Helpful (0)
Replies (2)0
Replies (2)
Power Finance SA's replyOfficial
29 Mar 2023, 08:29Good day,
Did this client request a paid-up letter, before taking his issue to Hello Peter?
No record of him requesting a paid-up letter from Power Finance is found on the system. If he would have, and all his outstanding loan accounts been paid in full and cleared, he would have received a paid-up letter the same day that he requested it via email.
When an account is closed with Power Finance SA, the ITC clearance is requested from the Global ITC Company which could take up to 30 days to clear, in the process.
For starters, I need to receive his request via Email with his full details and ID number, which branch he visited, and when he app**** for the loans with the amounts of each loan, to see if he is or isn't in Debt with Power Finance SA.
* If his account is paid in full and cleared, he will receive the paid-up letter during the day his request is received.
* If his account is in debt, he needs to settle his balance first with the Collection Company.
I hope this is understandable for any person.
We will gladly assist with any other queries via Email.
Have a great day.
*** Power Finance SA
Did this client request a paid-up letter, before taking his issue to Hello Peter?
No record of him requesting a paid-up letter from Power Finance is found on the system. If he would have, and all his outstanding loan accounts been paid in full and cleared, he would have received a paid-up letter the same day that he requested it via email.
When an account is closed with Power Finance SA, the ITC clearance is requested from the Global ITC Company which could take up to 30 days to clear, in the process.
For starters, I need to receive his request via Email with his full details and ID number, which branch he visited, and when he app**** for the loans with the amounts of each loan, to see if he is or isn't in Debt with Power Finance SA.
* If his account is paid in full and cleared, he will receive the paid-up letter during the day his request is received.
* If his account is in debt, he needs to settle his balance first with the Collection Company.
I hope this is understandable for any person.
We will gladly assist with any other queries via Email.
Have a great day.
*** Power Finance SA
Power Finance SA's reply29 Mar 2023, 08:29
Official
Good day,
Did this client request a paid-up letter, before taking his issue to Hello Peter?
No record of him requesting a paid-up letter from Power Finance is found on the system. If he would have, and all his outstanding loan accounts been paid in full and cleared, he would have received a paid-up letter the same day that he requested it via email.
When an account is closed with Power Finance SA, the ITC clearance is requested from the Global ITC Company which could take up to 30 days to clear, in the process.
For starters, I need to receive his request via Email with his full details and ID number, which branch he visited, and when he app**** for the loans with the amounts of each loan, to see if he is or isn't in Debt with Power Finance SA.
* If his account is paid in full and cleared, he will receive the paid-up letter during the day his request is received.
* If his account is in debt, he needs to settle his balance first with the Collection Company.
I hope this is understandable for any person.
We will gladly assist with any other queries via Email.
Have a great day.
*** Power Finance SA
Did this client request a paid-up letter, before taking his issue to Hello Peter?
No record of him requesting a paid-up letter from Power Finance is found on the system. If he would have, and all his outstanding loan accounts been paid in full and cleared, he would have received a paid-up letter the same day that he requested it via email.
When an account is closed with Power Finance SA, the ITC clearance is requested from the Global ITC Company which could take up to 30 days to clear, in the process.
For starters, I need to receive his request via Email with his full details and ID number, which branch he visited, and when he app**** for the loans with the amounts of each loan, to see if he is or isn't in Debt with Power Finance SA.
* If his account is paid in full and cleared, he will receive the paid-up letter during the day his request is received.
* If his account is in debt, he needs to settle his balance first with the Collection Company.
I hope this is understandable for any person.
We will gladly assist with any other queries via Email.
Have a great day.
*** Power Finance SA
NM
Nompumelelo M's updateReviewer Update
29 Mar 2023, 08:47Good day
No apology for my experience nor do you ask me for my details so you can check my profile. By the way I'm a "She and not a "He". This company and everybody I've dealt with in it are totally rude and unprofessional, I have to name Van Der Merwe, Wilna.. I want no direct dealing with any of you, I have escalated the matter. Thankyou.
No apology for my experience nor do you ask me for my details so you can check my profile. By the way I'm a "She and not a "He". This company and everybody I've dealt with in it are totally rude and unprofessional, I have to name Van Der Merwe, Wilna.. I want no direct dealing with any of you, I have escalated the matter. Thankyou.
NM
Nompumelelo M's update29 Mar 2023, 08:47
Reviewer Update
Good day
No apology for my experience nor do you ask me for my details so you can check my profile. By the way I'm a "She and not a "He". This company and everybody I've dealt with in it are totally rude and unprofessional, I have to name Van Der Merwe, Wilna.. I want no direct dealing with any of you, I have escalated the matter. Thankyou.
No apology for my experience nor do you ask me for my details so you can check my profile. By the way I'm a "She and not a "He". This company and everybody I've dealt with in it are totally rude and unprofessional, I have to name Van Der Merwe, Wilna.. I want no direct dealing with any of you, I have escalated the matter. Thankyou.