Manager understands Customer Satisfaction

I would like to express my sincere gratitude to the store manager, Sfiso at Olivenhoutbosch store. The issue started at the Centurion Mall store, where I was refused a refund ( store manager does not work on weekends) or exchange for 1 item that I purchased. My slip was then cancelled by the teller and the manager was also present. I was told to go back home and fetch all the items if I wanted a refund. I tried to contact the regional manager- Karen twice and she never bothered to return my calls. I went to Olivenhoutbosch to exchange the item, since there was no stock at Centurion Mall. Since the slip was cancelled, I was unable to even exchange at this store, which further frustrated the process to even exchange at another store. Sfiso was honest and transparent and clearly explained the standard operating procedures for refunds and exchanges. He was eager to assist and contacted the store at Centurion and after 30 minutes on the line with the regional and store manager, Sfiso was the only one who came up with a solution, really going beyond to ensure I do not have the same underwhelming experience at Centurion Mall. The store was clean and well organized and I really appreciate Sfiso's dedication to customer satisfaction.