1 reviews | Active since May 2015
Bad customer service
I stay in Pretoria, I'm going home once a month, so I had a problem that I made a layby in January my labye expired on the 4th of may, fine I know I was late for my payment but I made an arrangement on the 30th of April that can they please not cancel my layby I will come on the 18th of may to pay it out then they agreed, today when I go there they telling me that is cancelled and the person that I spoke to she's on leave the is no way that they can call her, so now I don't know what happened or they didn't communicate now I want my 200.00 cause they agreed that they will keep my laybye I'm very disappointed cause is not the first time I laybye but I never had a problem with this store, I need response from the manager please.
Dear Lindiwe
We are very disappointed to only have the opportunity to read your complaint now, as we do not operate on Hello Peter. As much time has passed, I can only trust that your issue was resolved to your satisfaction and in fairness to the agreed terms of purchase.
If however you feel this complain is still unresolved, please may you connect with POWER Fashion Factory through a direct message on Facebook as you will receive swift attention through that channel.
I trust that we can show you our ever-improving customer experience and that we still serve your fashion needs.
Dear Lindiwe
We are very disappointed to only have the opportunity to read your complaint now, as we do not operate on Hello Peter. As much time has passed, I can only trust that your issue was resolved to your satisfaction and in fairness to the agreed terms of purchase.
If however you feel this complain is still unresolved, please may you connect with POWER Fashion Factory through a direct message on Facebook as you will receive swift attention through that channel.
I trust that we can show you our ever-improving customer experience and that we still serve your fashion needs.