Great company, but not 5-star worthy wrt to customer care and after sales service

My hybrid solar system was installed by Power Africa in July 2021. I started with a Green Package - 1 x 5kW inverter, 1 x 5kW battery and 9 x 405W panels and I have since added another three panels (also 405W) and 2 more 5KW batteries over the last 3 years.

I have the data of my home's electricity usage and cost, since July 2018 (when I bought my house) and have seen the impact that the gradual addition of solar equipment has had on reducing the consumption and cost of electricity from my local municipality.

Being on Plan A (< 600 kWh/month average usage; sliding increase scale of cost) the initial electricity consumption cost during winter was +/- R2600 in July/August and around R1100 in the height of summer January/February BEFORE solar.

This was greatly reduced AFTER the solar system installation to an average of R700 - R900 / month (still on Plan A, as the units consumed were between 450 - 550 kWh per month; the surplus in summer used during the shortfall in winter.)

Currently, to power a 3-bedrooms/2 bathrooms/3 living rooms/3 garages/2 outside buildings home with 2 fulltime occupants and the occasional overnight/holiday guests, an electric fence, swimming pool, monitored burglar alarm, borehole that runs a backup municipal water (fully filtered) system and garden irrigation (unfiltered) system, the electrical consumption is now between 200 - 300 kWh per month (mostly to heat the geyser for 2 x 2 hours per day, and the occasional use of the oven of the stove, as there are induction plates and a gas cooker in the kitchen). Every month, R500 - R600 covers the < 300 units required with the same surplus in summer covering the shortfall in winter.

The system works 100% and there have be NO issues since the initial teething problems and the onsite education (trial 'n error) as we navigated the optimal settings for the best solar production, battery storage etc. Everything possible is on a timer LOL

I only have ONE complaint, despite being incredibly satisfied with the product... Power Africa's Customer Service and 10 Year Service Plan (which I paid for at the time) has not matched the quality of their products or the service received at the times of installation. I am still waiting - since July - for an appointment to have my system serviced. Apparently, there needs to be a problem before this will be done and then, what do I do while waiting for a technician?

Luckily, loadshedding is not a problem and the sun is shining!!!