POWER 24 - AWESOME CUSTOMER SERVICE

At the beginning of August last year Emfuleni removed all the smart meters as they could no longer support them. The debit order to Power 24 kept going off on a weekly basis because as soon as the new meters were fitted, the money would be loaded onto the new meter. This never happened and Emfuleni ended up adding a charge of R 30 000+ to municipal bills in February and adding an amount every month. I contacted Power 24 and explained the situation to Melissa. She was extremely helpful and all the money paid to Power 24 was re-imbursed within a day. Absolutely terrific customer service!