REFUND

I have a complaint regarding the non payment of refund from Potenza/Part- mall East London.

They sourced the engine for us and sent a picture to my husband.

My husband ordered a car engine (based on the picture sent to him) with this company and made a 3 months layby agreement as we could not afford the payment before hand.

At the end of the 3 months period we waited unreasonably for them to deliver the engine which was eventually done. Upon seeing the engine my husband noticed that the engine is not the same as the one we agreed upon and paid for.

He raised his concern with the them that this one does not look okay and does not therefore fit his specifications and the picture which was sent to him.

He requested them to check it first because it looks like a dead motor. They convinced him that the engine is just dirty otherwise it is fine and they promised to ask their mechanic to test it.

We eventually collected and fitted the engine but as predicted it was dead. We arranged with them to exchange it for a running one. They collected the engine and daily promising that a new one will be delivered to us but it has been over a month now and we asked for a refund which they are not giving us.

They have a guarantee of 1 month on their items and they promise to refund us as soon as they are credited by their supplier, I find it very odd that we should wait for that as they always claim their money from their supplier but give us our money back.

They said our money will be paid within 4 days and that was almost two weeks ago but still nothing.

We request you to assist us get our money back (R35 000.00) from them so that we can find another engine from another supplier.

Regards

Z. Vimbi