TERRIBLE NON-PERFORMANCE

On 8 November 2022, I bought a Premium Pressure Relief Seat Cushion from Postur ZA info AT postur.co.uk. I had to pay R899, which I did. And that was the last real action, my payment. Umpteen emails later, I still have NOTHING for my R899. I have many empty promises and creative excuses, yes, but NO Premium Pressure Relief Seat Cushion. I have now demanded my money back, but today they tell me they can no longer refund me. To me this comes down to *****! I have sent them many emails, but have received NOTHING so far. If necessary, I can forward all the emails to you. Money does not grow on my back, and being R899 poorer (as a pensioner) is not funny at all. PLEASE HELP ME! I have told them I will contact you. No reaction from their side. Their information: +***59 info AT postur.co.uk postur.co.za The latest message this morning on Messenger read -- Hello Jackie, I hope you're doing well. Please check this tracking: https://parcelsapp.com/en/tracking/RG***CN Unfortunately, we can no longer refund after this time. Please contact us once you received the package and we will get back to you to rectify the issue. Thank you for your patience and understanding. -JT Postur Team You are welcome to check their tracking. Each time I receive such number, the story on the tracking page says something different. They have the wrong residential address for me. I have also told them repeatedly to correct the address – to no avail. PLEASE HELP ME SOLVE THIS MESS!!