Shocking service from POSTURE

On 31 October 2022, I bought 2 Premium Pressure Relief Seat Cushions from Postur at postur.co.uk. and paid R1659, which. I still haven't received my cushions. On 01 Nov 2022 I received an e-mail notifying me that my order is on its way. Any attempts to track the order was not possible because it was in Chinese. On 14 Nov 2022 I received an e-mail notifying me that my order was damaged in transit and did not pass quality control. My reply e-mail came back as “Failed delivery” – all correspondence attempts since then came back with the same response. But, I have received numerous e-mails from “Klara and Alba” (obviously not real people) offering me free gifts or trying to entice me to buy other items. I cannot imagine anybody ordering anything else from a company if your first order still hasn’t been delivered.