POSTUR - No service, ordered, paid and not received product.

Placed an order on 7 November 2022 and paid.

On 11 November 2022 I receive the following email: "Your order is on the way Your order is on the way. Track your shipment to see the delivery status. *We are sorry, your order was shipped several days late, we had a logistical problem in our warehouse, and we wanted to make sure that every order meets quality standards before being shipped. Please accept our apologies"

On 14 November 2022 it is followed up with the next email: "Hello This is Alba from the customer service First of all I would like to thank you for your trust. I would like to inform you that unfortunately your order was damaged in transit and did not pass quality control. We are very sorry for this inconvenience and would like to inform you of the situation. Please be aware that we assume 100% responsibility for this incident. You should have received notification of a new shipment as we have shipped your product with a Premium and secure delivery, at our expense. Please be aware that this incident is quite unusual and will not happen again, as we have put in place new arrangements to prevent such challenges. To thank you for your loyalty and to apologize for this inconvenience, we are pleased to offer you a promotional code for you or your friends and family worth 15%, valid for 1x only on your next order with the code LOVE15. I understand that it must be frustrating to have to wait a little longer, but I hope that you keep your confidence and that you like the product. I wish you all the best. If there's anything else I can do for you, please let me know! Best regards Alba"

This was followed up by another email: "Hello, this is Alba from Postur customer service. We thank you for trusting us. This end of the year is crazy, all our teams are working hard to deliver to you as soon as possible. I'm writing to you because I saw that your order was delayed, and I'm sorry. I want to offer you this little gift “Ultimate Postur Checklist” worth 399 RAND to thank you for your patience. It will be worth it, believe me. I wish you a pleasant day Alba from Postur Ps: Here your - The Ultimate Posture Checklist For Sitting, Sleeping & Standing I know you’ll enjoy it and hope it starts giving you the advice you need. Download this Checklist and start implementing as much of it as possible to get the most benefit."

Up to writing this review a month later I have not received any delivery or tracking number as promised. Neither any further response from POSTUR. It seams like they are playing for time to not refund undelivered goods.