Unsatified customer and rude sales persons

Totally unsatisfied and rude sales person.

I sent a parcel through postnet2postnet on the 30th October 2023. On wednesday 1st November 2023 my client recieved the wrong parcel.

Phoning back amd forth, Gezina Postnet states they will sort it out. 3 week down the line, the parcel is still missing in action, and the sales lady tells us that we must understand they are very busy and cannot phone around to find out where the parcel is.

This is unacceptable. I paid for a service and its useless.

The mistake is on their side, yet they dont do anything to help if the parcel is missing