Lost Cellphone

On the 18th of January 2022, I went to Postnet Gezina to have a parcel (Cellphone) couriered to Nelspruit. Upon asking the lady that assisted whether I should take out insurance for the package, she said no, they will put the parcel on pre-alert as it was a cellphone (stated in email sent by Rochelle). A few days later, I contacted the recipient, I was informed that the cellphone has not been delivered as yet. I contacted Postnet to track my parcel and was informed that they cannot seem to track it and that it has somehow gone missing. An email from Annelee Moreau (General Manager) was sent to the store saying that the shipment was still under investigation (Rulamela from Aramex said that Jaco was busy with the investigation) and they requested information to assist with the investigation. I was then asked to prove that the parcel (cellphone) was indeed mine (asked for IEMI number and color of phone)I provided them with the necessary information, was again asked to give them a few days, After a few days later, no progress report and numerous attempts to get hold of the regional manager (Mike Landford) and emails from the store to Denike Coetzee to contact me, leaving messages for him to contact me with Joyce(Grace) I never received a call back. I then decided to go back to the store and they called Mike Landford (business development manager), who in turn told me that they were investigating, but they can pay me out a R1000 for the brand new wrapped cellphone. I was not in agreement with this as the cellphone was worth atleast R2000. And that he had not authority to cover for the loss. Which lead me to ask, why they accept packages that are worth more than a R1000 if they do not cover, and why the staff advised it not necessary to insure the package since it will be on pre-alert. On 2nd February 2022, Mike Landford called me and advised me to report the cellphone at the police station as lost and they would cover it, again for only R1000, which I refused. In all the ups and downs, I was told that the investigators from the courier company (Aramex - Jaco) would call me, I HAVE NOT RECEIVED A CALL FROM THEM. Today is the 15th of February and I have not received any communication from either Postnet or Aramex on the progress of the investigation.