BR
Ben R
1 reviews | Active since Feb 2014
29 Jul 2020, 08:52
BAD PARCEL HANDLING POOR SERVICE
My Parcel arrived in KZN yesterday. After I opened it, I found the bubble wrap & the plastic container used by the sender to have been damaged. The parcel consisted of a very sturdy plastic container with some loose items in it. It is & was totally impossible for the content to have caused the damage, as one could clearly see the damage was caused by hard blows to the parcel & bits of the broken box was found inside the box. The parcel was properly bubble wrapped by sender but clearly damaged on the wrap itself on 2 corners. The parcel envelope had fragile stickers on it. The content was not worth thousands nor the box, hence no insurance was taken out on the parcel. Courier Guy had always served me well, but in this instance they EDENVALE really messed up this parcel's condition. I cannot commend this Branch at All. You suck.
Helpful (0)
Replies (9)0
Replies (9)
PostNet Edenvale's replyOfficial
29 Jul 2020, 12:13Hi Ben.
As a PostNet branch we pride ourselves in our service to our clients.
We get an idea of what we are sending and suggest options to help get the parcel to its destination safe and sound. We are as responsible as the client is in packaging it to the best we know.
As a PostNet branch we pride ourselves in our service to our clients.
We get an idea of what we are sending and suggest options to help get the parcel to its destination safe and sound. We are as responsible as the client is in packaging it to the best we know.
PostNet Edenvale's reply29 Jul 2020, 12:13
Official
Hi Ben.
As a PostNet branch we pride ourselves in our service to our clients.
We get an idea of what we are sending and suggest options to help get the parcel to its destination safe and sound. We are as responsible as the client is in packaging it to the best we know.
As a PostNet branch we pride ourselves in our service to our clients.
We get an idea of what we are sending and suggest options to help get the parcel to its destination safe and sound. We are as responsible as the client is in packaging it to the best we know.
PostNet Edenvale's replyOfficial
29 Jul 2020, 12:17If the client is happy with they way the have packaged the parcel we send it as is. In regards to the transportation of the parcel that falls on the responsibility of the courier used. The process of that is the trust between the courier and us as the sender. As PosNet Edenvale we strive to help.
PostNet Edenvale's reply29 Jul 2020, 12:17
Official
If the client is happy with they way the have packaged the parcel we send it as is. In regards to the transportation of the parcel that falls on the responsibility of the courier used. The process of that is the trust between the courier and us as the sender. As PosNet Edenvale we strive to help.
PostNet Edenvale's replyOfficial
29 Jul 2020, 12:27Unfortunately, we cannot help as your message does not fix the problem. If you could contact us so we can find the best way forward, in order for us to assist and create future business, as this is not a true reflection of the services we provide.
Kind Regards
Management
Kind Regards
Management
PostNet Edenvale's reply29 Jul 2020, 12:27
Official
Unfortunately, we cannot help as your message does not fix the problem. If you could contact us so we can find the best way forward, in order for us to assist and create future business, as this is not a true reflection of the services we provide.
Kind Regards
Management
Kind Regards
Management
BR
Ben R's updateReviewer Update
30 Jul 2020, 09:35You are quite correct that my message does not dolve the problem.
My message was never intended to solve the problem but rather to point it out to you as its your responsibility to ensure client satisfaction, not mine.
Its very easy to play with words & not be no part of a solution when you have th steeringwheel in your hand.
You render a service to the public thus should do your own homework.
My message was never intended to solve the problem but rather to point it out to you as its your responsibility to ensure client satisfaction, not mine.
Its very easy to play with words & not be no part of a solution when you have th steeringwheel in your hand.
You render a service to the public thus should do your own homework.
BR
Ben R's update30 Jul 2020, 09:35
Reviewer Update
You are quite correct that my message does not dolve the problem.
My message was never intended to solve the problem but rather to point it out to you as its your responsibility to ensure client satisfaction, not mine.
Its very easy to play with words & not be no part of a solution when you have th steeringwheel in your hand.
You render a service to the public thus should do your own homework.
My message was never intended to solve the problem but rather to point it out to you as its your responsibility to ensure client satisfaction, not mine.
Its very easy to play with words & not be no part of a solution when you have th steeringwheel in your hand.
You render a service to the public thus should do your own homework.
BR
Ben R's updateReviewer Update
08 Sept 2020, 19:01To ad to my reply,
The parcel was wrapped & secured sufficiently not to endure damage from normal handling. It needed serious man handling to have caused the damage it did.
The sender is a well known aquintance of mine & has no reason nor rhyme to damage the parcel.
The parcel was damaged after it was handed in at your depot.
Thu the responsibility, liaibility & onus is on you as an owner or manager to ensure effective customer satisfaction from reciept to delivery.
Now you go look for a solution in stead of askin me fo a solution to your problem.
The parcel was wrapped & secured sufficiently not to endure damage from normal handling. It needed serious man handling to have caused the damage it did.
The sender is a well known aquintance of mine & has no reason nor rhyme to damage the parcel.
The parcel was damaged after it was handed in at your depot.
Thu the responsibility, liaibility & onus is on you as an owner or manager to ensure effective customer satisfaction from reciept to delivery.
Now you go look for a solution in stead of askin me fo a solution to your problem.
BR
Ben R's update08 Sept 2020, 19:01
Reviewer Update
To ad to my reply,
The parcel was wrapped & secured sufficiently not to endure damage from normal handling. It needed serious man handling to have caused the damage it did.
The sender is a well known aquintance of mine & has no reason nor rhyme to damage the parcel.
The parcel was damaged after it was handed in at your depot.
Thu the responsibility, liaibility & onus is on you as an owner or manager to ensure effective customer satisfaction from reciept to delivery.
Now you go look for a solution in stead of askin me fo a solution to your problem.
The parcel was wrapped & secured sufficiently not to endure damage from normal handling. It needed serious man handling to have caused the damage it did.
The sender is a well known aquintance of mine & has no reason nor rhyme to damage the parcel.
The parcel was damaged after it was handed in at your depot.
Thu the responsibility, liaibility & onus is on you as an owner or manager to ensure effective customer satisfaction from reciept to delivery.
Now you go look for a solution in stead of askin me fo a solution to your problem.
PostNet Edenvale's replyOfficial
10 Sept 2020, 12:31Ben its come to my knowledge that you don't understand how we work as a company. We use courier companies like Aramex and DHL to send parcels. We cannot be held reliable for the damages cause. If you gave me info on our parcel we could get to the bottom of the problem.
PostNet Edenvale's reply10 Sept 2020, 12:31
Official
Ben its come to my knowledge that you don't understand how we work as a company. We use courier companies like Aramex and DHL to send parcels. We cannot be held reliable for the damages cause. If you gave me info on our parcel we could get to the bottom of the problem.
PostNet Edenvale's replyOfficial
10 Sept 2020, 12:34But as you said yourself, you are here to complain and point fingers. Unfortunately the courier game isn't as easy as pointing fingers. My solution is to find out how it happened to contact my Rep and get it sorted out in order to try rectify the problem and maybe come to an agreement going forward.
PostNet Edenvale's reply10 Sept 2020, 12:34
Official
But as you said yourself, you are here to complain and point fingers. Unfortunately the courier game isn't as easy as pointing fingers. My solution is to find out how it happened to contact my Rep and get it sorted out in order to try rectify the problem and maybe come to an agreement going forward.
PostNet Edenvale's replyOfficial
10 Sept 2020, 12:38If that is the route you would like to go please feel free to contact on us on any of our social forms so we can do so. Otherwise we find ourselves at an impasse, then my job in helping you has concluded.
PostNet Edenvale's reply10 Sept 2020, 12:38
Official
If that is the route you would like to go please feel free to contact on us on any of our social forms so we can do so. Otherwise we find ourselves at an impasse, then my job in helping you has concluded.
BR
Ben R's updateReviewer Update
10 Sept 2020, 19:55Ok so "it has come to your knowledge" !!....LOL.....what a joke.
You are genuinely guessing, or assuming, & your knowledge about me is most definitely not a fact that you have.
How your company works is sincerely not rocket-science, its like a candy store.
And YES , you are not "reliable" as you say, but liable after receipt of the parcel till it was handed to which ever courier company.
Fact remains, it was damaged after being handed in at your depot.
If I chose to make use of a courier company directly, we would have, & hence the report against your Postnet depot & not against Aramex or whoever. Who you choose to use is at your expense & your responsibility. Need I remind you of that ?
Postnet takes 100% responsibility the moment the parcel was received. Which part do you not understand ?
Explain to me how am I suppose to help you "with your parcel ?" It was only in your care.
I was under the impression it was mine????
You will never get to the bottom of your own problem whilst arguing with your clients. Go do your homework at your own depot, it's poorly managed by you, not me.
As a customer I have the right to complain & voice it, even the CPAct entitles consumers/clients to do so.
That's how the real world works.....welcome.
For once I agree with you, you should find out how it happened & solve the problem from there. Do not pick an arguement with your customer who should be a happy client rather than an angry client.
And by the way, the broken container is my problem caused by you.
And NO, its not a route I am taking, but you keep arguing the responsibility fact, thus by doing so trying to "wash your underwear" in public.
So, continue doing so & I will help you along.
I do not have to contact you on any social forms (?) as you refer to. Hellopeter is a Social media platform where complaints can be aired by upset, angry, disgruntled customers & hopefully viewed by owners/managers/custodians of businesses to improve service delivery instead of arguing a baseless fight from your point of view which makes no sense what so ever.
And NO, our discussion has not reached an impasse, you are the cause of the impasse & I have stated the facts.
Damage was done, I had aired my dissapointment with your depot & I rest my case.
Have a good one & I suggest you go learn some customer/client relations.
Chow.????
You are genuinely guessing, or assuming, & your knowledge about me is most definitely not a fact that you have.
How your company works is sincerely not rocket-science, its like a candy store.
And YES , you are not "reliable" as you say, but liable after receipt of the parcel till it was handed to which ever courier company.
Fact remains, it was damaged after being handed in at your depot.
If I chose to make use of a courier company directly, we would have, & hence the report against your Postnet depot & not against Aramex or whoever. Who you choose to use is at your expense & your responsibility. Need I remind you of that ?
Postnet takes 100% responsibility the moment the parcel was received. Which part do you not understand ?
Explain to me how am I suppose to help you "with your parcel ?" It was only in your care.
I was under the impression it was mine????
You will never get to the bottom of your own problem whilst arguing with your clients. Go do your homework at your own depot, it's poorly managed by you, not me.
As a customer I have the right to complain & voice it, even the CPAct entitles consumers/clients to do so.
That's how the real world works.....welcome.
For once I agree with you, you should find out how it happened & solve the problem from there. Do not pick an arguement with your customer who should be a happy client rather than an angry client.
And by the way, the broken container is my problem caused by you.
And NO, its not a route I am taking, but you keep arguing the responsibility fact, thus by doing so trying to "wash your underwear" in public.
So, continue doing so & I will help you along.
I do not have to contact you on any social forms (?) as you refer to. Hellopeter is a Social media platform where complaints can be aired by upset, angry, disgruntled customers & hopefully viewed by owners/managers/custodians of businesses to improve service delivery instead of arguing a baseless fight from your point of view which makes no sense what so ever.
And NO, our discussion has not reached an impasse, you are the cause of the impasse & I have stated the facts.
Damage was done, I had aired my dissapointment with your depot & I rest my case.
Have a good one & I suggest you go learn some customer/client relations.
Chow.????
BR
Ben R's update10 Sept 2020, 19:55
Reviewer Update
Ok so "it has come to your knowledge" !!....LOL.....what a joke.
You are genuinely guessing, or assuming, & your knowledge about me is most definitely not a fact that you have.
How your company works is sincerely not rocket-science, its like a candy store.
And YES , you are not "reliable" as you say, but liable after receipt of the parcel till it was handed to which ever courier company.
Fact remains, it was damaged after being handed in at your depot.
If I chose to make use of a courier company directly, we would have, & hence the report against your Postnet depot & not against Aramex or whoever. Who you choose to use is at your expense & your responsibility. Need I remind you of that ?
Postnet takes 100% responsibility the moment the parcel was received. Which part do you not understand ?
Explain to me how am I suppose to help you "with your parcel ?" It was only in your care.
I was under the impression it was mine????
You will never get to the bottom of your own problem whilst arguing with your clients. Go do your homework at your own depot, it's poorly managed by you, not me.
As a customer I have the right to complain & voice it, even the CPAct entitles consumers/clients to do so.
That's how the real world works.....welcome.
For once I agree with you, you should find out how it happened & solve the problem from there. Do not pick an arguement with your customer who should be a happy client rather than an angry client.
And by the way, the broken container is my problem caused by you.
And NO, its not a route I am taking, but you keep arguing the responsibility fact, thus by doing so trying to "wash your underwear" in public.
So, continue doing so & I will help you along.
I do not have to contact you on any social forms (?) as you refer to. Hellopeter is a Social media platform where complaints can be aired by upset, angry, disgruntled customers & hopefully viewed by owners/managers/custodians of businesses to improve service delivery instead of arguing a baseless fight from your point of view which makes no sense what so ever.
And NO, our discussion has not reached an impasse, you are the cause of the impasse & I have stated the facts.
Damage was done, I had aired my dissapointment with your depot & I rest my case.
Have a good one & I suggest you go learn some customer/client relations.
Chow.????
You are genuinely guessing, or assuming, & your knowledge about me is most definitely not a fact that you have.
How your company works is sincerely not rocket-science, its like a candy store.
And YES , you are not "reliable" as you say, but liable after receipt of the parcel till it was handed to which ever courier company.
Fact remains, it was damaged after being handed in at your depot.
If I chose to make use of a courier company directly, we would have, & hence the report against your Postnet depot & not against Aramex or whoever. Who you choose to use is at your expense & your responsibility. Need I remind you of that ?
Postnet takes 100% responsibility the moment the parcel was received. Which part do you not understand ?
Explain to me how am I suppose to help you "with your parcel ?" It was only in your care.
I was under the impression it was mine????
You will never get to the bottom of your own problem whilst arguing with your clients. Go do your homework at your own depot, it's poorly managed by you, not me.
As a customer I have the right to complain & voice it, even the CPAct entitles consumers/clients to do so.
That's how the real world works.....welcome.
For once I agree with you, you should find out how it happened & solve the problem from there. Do not pick an arguement with your customer who should be a happy client rather than an angry client.
And by the way, the broken container is my problem caused by you.
And NO, its not a route I am taking, but you keep arguing the responsibility fact, thus by doing so trying to "wash your underwear" in public.
So, continue doing so & I will help you along.
I do not have to contact you on any social forms (?) as you refer to. Hellopeter is a Social media platform where complaints can be aired by upset, angry, disgruntled customers & hopefully viewed by owners/managers/custodians of businesses to improve service delivery instead of arguing a baseless fight from your point of view which makes no sense what so ever.
And NO, our discussion has not reached an impasse, you are the cause of the impasse & I have stated the facts.
Damage was done, I had aired my dissapointment with your depot & I rest my case.
Have a good one & I suggest you go learn some customer/client relations.
Chow.????