Terrible service!!

The service is really bad on any normal day and despite several bad Google reviews, nothing is changing! I am now in the 3rd week, without a tracking number for a parcel I paid for, and was asked to write down all the details (sender & recipient) on a piece of paper as there was no power - on 6 January 2024. I was promised that I'd receive my tracking number the next business day, but until today, there's no tracking number despite writing several emails including to PostNet HQ. The listed phone number goes unanswered, except last Thursday 18 January when it was answered and I was promised to be called back within the hour! I am still waiting!!