Postnet-Untraceable, undelivered package.

On the 13th of December 2021 I posted a package from Postnet Allen's Nek in Jhb to Postnet the Bluff in Durban, the package was picked up from Postnet Allen's Nek by the driver on the same afternoon and thereafter cannot be traced, the staff cannot answer any questions about the package all I get is "sorry for inconvenience caused" on a daily basis saying they working on the problem. This service was paid for, I trusted Post net to do what they were suppoosed to, the Manager Kim at Postnet Allen's Nek said to us that the scanner was not working on the day my package was picked up so they cannot track and trace my parcel, pathetic and lame, so who's problem is this now??? You placed my goods at risk without considering the consequences, I want and will make sure that I will be reimbursed for my goods as I had 7kgs of items bought in Euros from my recent trip. If anyone wants their goods to disappear without a trace please use Postnet at Allen's Nek.