Not what it used to be

Initially the service was fast and fantastic. Greg has been great and goes above and beyond.

Unfortunately the turnaround time has slowed since the pandemic. However lockdown is over and service turnaround has never recovered. Parcels take at least 10 days to make their way to you if not longer. The cost have increased and there is no transparency as far as the import duties go as the invoice is generated by PBC, they don’t forward the original documentation from customs. After supporting them for years and running into issues countless times with their being unable to import anything considered “hazardous” (basically any cosmetics that contain alcohol) they have not partnered with a courier service that ship these resulting in unreturnable wasted purchases. A progressive business hears its customer needs and adapts, for PBC it has regressed.