Postbank *****ing from OLD Age Grants recipients. Appalling service.

My mother Chongiwe Qangule did not receive her June and July Sassa Old age Grant. And when we inquired with post bank we were told there was a **** going around with Postbank customers which commenced in June 2025. We live in Cape Town and we were told that the fist June grant was withdrawn in JHB and the July one withdrawn in DBN. We received ***** reporting forms and were told to go to the SAPS to get them certified and emailed to postbank. We did that on the 25th of July 2025. I sent an email and a follow up email three days later and received no response. We cancelled the old card and they gave her a new one where we were able to withdraw her August grant. Now this morning on the 2nd of September I went to withdraw her September old age grant only to have the transaction declined. I called Postbank where I waited 30 mins to speak to a consultant who told me since there was a ***** report on the account I had to call their ***** line on *** and *** to which these numbers ran unanswered. I went to their facebook page and also sent an email this afternoon to their customer care and ***** department and still no response. Their service is appalling especially when the poorest of the poor cannot get their State funds due to PostBank's incompetence. They not reimbursed my mother for her ****** funds now they have blocked her account. How is she supposed to get her money now/