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beergxz G

1 reviews | Active since May 2016

14 Feb 2026, 04:45

POSTBANK CALL CENTER SHOULD BE CLOSED! RUDE UNPROFESSIONAL AGENTS!!!!

Postbank call center is the worst call center ever, they will put you hold without telling you on hold, then it's dead quite and you have to ask are you still there, then one will say Yes man I'm working on your account hold! rudely so, but they didn't even take any of your details, maybe the number shows who you are outomaties but then they come back and say ID .... like seriously just like that... ID ,Joh, like they fighting, mind you I'm just calling with so much respect as I needed help and can't be rude at all cause I'm scared of I talk rudely to them then I won't be assisted, so I waited till now to post about my terrible experience from post bank customer service, most of them are rude and unprofessional, then they also hang up on you like it's okay, like I've never experienced such disrespect and unprofessional conduct from " customer service consultants" ever!! this call centre is the worst, if ever you don't trust what I'm saying just call them and hear how most of the talk to you like you beneath them so they can talk to you anyhow. if you continue to speak English eish jy's in v dit. so that was my experience with Postbank. out of more than 10+ calls I've made to post bank only 3 Agents were helpful Pule, Mojale and Pulani, the rest of them I mean ladies learn manners, you guys where NOT trained property that is a fact!! please please please pull all my call records if you have to and listen to calls this can't be going on and I'm dead show I'm not the only one who was treated so badly. and yes after several weeks through this platform my issue has been resolved, Thank you. and when I asked for reference to the call they say they they don't have such....

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Replies (1)
Postbank SOC Limited
Postbank SOC Limited's reply18 Feb 2026, 14:32
Official
Dear Beergxz G, 

We’re pleased to hear that you have finally received assistance. Please accept our apologies for the experience you had. We will certainly take this matter up internally, and we appreciate you bringing it to our attention. Thank you. 

Postbank Team