Appaling service

I am deeply disappointed and frustrated with the absolute lack of urgency and communication from Postbank regarding a serious ***** case I logged. My cousin's ID and yellow card were lost, and a new card was *****ulently issued and cleared out without her consent or proper authorization, leaving a balance of just R53. I followed all the correct procedures and formally logged this incident via email, but to date, I have received absolutely no feedback, no update, and no resolution. This is not just a minor administrative error; it is ******** ***** that has left a vulnerable person without their rightful funds. Postbank's lack of response and complete silence is entirely unacceptable. I require a senior manager or someone from the ***** division to contact me immediately with a status update on this investigation and a clear timeline for when this will be resolved. Reference/Case Number:TKT-***