Bad service, changes orders and not helpful at all

I order 2 types of wine. they phoned and told me they are out of stock of the one and will replace it with a similar wine even though it states that they have stock on the website. The lady that phoned me had no idea of the wines...!! I eventually got my order and not one of the wine that I ordered was delivered. Only the one that they replaced. This is pathetic. I'm now waiting again for a reply from them