Pathetic Service

<p>I recently booked a weekend holiday for a special upcoming birthday. I made use of the Booking.com website like I have previously and received my confirmation saying Port Owen Marina Resort will be expecting me on 19th May to 21 May 2017. A couple of weeks later I get an email from Port Owen Marina telling me an error occured and they no longer have availablity at the resort and that my booking has been unconfirmed. Natually I was copmpletely upset because I had taken the time to book early and I received confirmation that I can arrive, why am I suddenly been told if I have proof of confirmation sorry we cant accomadate you??? I find this completely unacceptable AND feel one should be very carerful before making bookings using these channel and at this resort in particluar. The resort could not tell me why I received confirmation of my bookking when there was no availiblity other than to say they are full!! Up until now nobody has called me to ask me what has happend or to make alternative arrangements. I am extreamly disapointed in Port Owen Marina Resort and Booking.com. You guys are offer pathetic service. This is type of service should not be tollerated and with so many competitors out there in the hospitality industry you really can not afford to give the customer such terrible service . What was meant to be a special occation has been royally messed up because of this situation!!</p>