SUB STANDARD SERVICE LEVELS TO BOOK A SERVICE!!!

As recent addition to the Porsche family, I contacted Porsche Umhlanga to enquire about service booking for my Macan. I was asked to send documents which was duly done. A week later and after following up about the service I am informed that the "marketing manager" is busy with the Cayenne launch. Not quite the service levels I would expect from Porsche SA and unacceptable in my book that an important matter like your vehicle service is disregarded. Starting to doubt why I aspired to buy a Porsche when I should have rather gone to Mercedes where I would probably get better service levels. Does the service manager not handle these issues???