Randburg Branch - Revolting Customer Service

<p>I purchased a wardrobe from the Ranburg Branch online (popularstores.co.za), making the EFT payment on that very same day, Monday the 7th of August. It was an immediate payment. </p> <p> </p> <p>The lady who helped me goes by the name of Lorraine. Lorraine was very helpful in getting the payment into their account but the service after the payment was done, turned into a horrible, postponing situation.</p> <p>Keeping in mind that on the website of Popular Furniture Stores, it says, "We offer same day delivery". Lorraine discussed the delivery date with me, stating that delivery will take place on Wednesday, the 9th of August- it so didn't happen as Lorraine was "not aware" of her working hours- PATHETIC! </p> <p>The following day I contacted the Randburg Branch- who were then full of stories, telling me that they don't even have this very wardrobe (that I was promised delivery on) in store. It was also impossible for me to from there on get in contact with Lorraine as she is "never in store" when I'm phoning. </p> <p>I then finally spoke to a gentleman, by the name of Tebogo, who I explained my situation to and how I have been battling with this wardrobe and getting it delivered. Tebogo then told me that he will discuss this issue with the driver and get me a 50% discount/ free delivery. </p> <p> </p> <p>Today, is Saturday the 12th of August and this morning I had to ENQUIRE AGAIN on WHEN delivery will take place. I had to remind this store, that (and I quote) ''strive for service excellence'', this very store that "seek affective ways to solve problems and serve their customers". It is clear to me that the staff of this store don't have any what so ever, customer s****s. Maybe, the staff should take a read on their stores Vision and Mission - as this is not what they are accomplishing.</p> <p>The Wardrobe finally got delivered at 12am on the 12th of August- FULL OF SCRATCHES. The Wardrobe has places where the vinyl is chipped away.</p> <p>After the delivery took place, I was asked to pay the full delivery amount- no excuses, no exceptions. More confussion took place and it was a back and forth phoning between the driver and this very arrogant assistant, Tebogo, at Popular Furniture Stores, Randburg.</p> <p> </p> <p>I will not encourage anyone to ever puchase anything at this store, for the service is nauseating.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>