correctional services got no educated people all-round

Hi I have a son in Westville prison he was sentenced to 30 days home detention on the 8th January 2024 but today is 22nd January & he is still in Westville prison & I phone every 2/3 days since then & was always told the computers are offline & we can't release any prisoners without capturing on computer it's 14 days now & still inside what kind of IT personal do they have so my point is they can release them & record it manually & update system later they are just lazy bums now suppose it's comes to 8th February & 30 days are over can't release coz computers are offline so how are they processing new inmates basically it's a pathetic excuse run by a pathetic government & correctional services minister