PoolMasterssa
Unclaimed Business
|3.4|5 Reviews (last 12 months)|This business does not respond to reviews
PoolMasterssa
Unclaimed Business
|3.4
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
3.4|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTVdV
Tiaan Van de Vyver
1 reviews | Active since Jul 2026
25 Jul 2026, 16:15
Fibre lining
Excellent service from Mare and the Poolmasters team. They did a fantastic job on the fibre lining of my swimming pool. The workmanship was professional, the team was friendly, and the finished result looks great. I would definitely recommend Poolmasters to anyone looking for quality pool renovations.
Helpful (0)
|Replies (0)TVdV
Tiaan Van de Vyver
1 reviews | Active since Jul 2026
25 Jul 2026, 16:15
Fibre lining
Excellent service from Mare and the Poolmasters team. They did a fantastic job on the fibre lining of my swimming pool. The workmanship was professional, the team was friendly, and the finished result looks great. I would definitely recommend Poolmasters to anyone looking for quality pool renovations.
0
Replies (0)BV
Bianca V
1 reviews | Active since Jan 2026
8 Jan 2026, 12:14
Poolmaster 100%
We had our pool fibreglassed and all plumbing work done by this company, and we couldn’t be happier with the result. The workmanship was excellent, communication was clear throughout the process, and everything was completed on time. They were professional, reliable, and took real pride in their work. Our pool looks fantastic and runs perfectly. Highly recommend them to anyone looking for quality pool fibreglassing and plumbing.
Helpful (0)
|Replies (0)BV
Bianca V
1 reviews | Active since Jan 2026
8 Jan 2026, 12:14
Poolmaster 100%
We had our pool fibreglassed and all plumbing work done by this company, and we couldn’t be happier with the result. The workmanship was excellent, communication was clear throughout the process, and everything was completed on time. They were professional, reliable, and took real pride in their work. Our pool looks fantastic and runs perfectly. Highly recommend them to anyone looking for quality pool fibreglassing and plumbing.
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Replies (0)AO
Amy O
1 reviews | Active since Nov 2025
30 Nov 2025, 07:08
Avoid them like the Black Plague - Pun intended
We have osmosis and black plague in our pool due to sub-par work. Avoid PoolMasters SA!! They are ***boy pool liners and have no idea what they are doing. We are having to redo our pool only 5 months after they relined it. Sub-par work, constant lies and blaming games. They will ensure to pump as much money out of you as they can with their smooth talking, their mistakes being blamed on other equipment and convince you it is faulty. They **** to us about supplier delays for 5 months (!!!), meanwhile the item was available next day from suppliers. Our pool has delaminated due to incorrect application of the resin and gel coat. Tiny holes allowed water to get in between the lining and shell which has now caused osmosis and black plague. Brick work not done correctly (which they dug up again due to a leak in pipework they did), now we found they hadn't compacted the soil so the bricks are being held together by grouting alone. We fell for their tricks and lies, please do not fall for it too. Mare is a compulsive ****. I really hope these lies catch up to her. Don't believe all the positive reviews. Many are made by their friends, family and employees (for example Dejanco is an employee and leaves positive reviews everywhere!). Due to many, many mistakes, lies and shoddy work we decided to fire them a second time. We will not let them fix the pool under their warranty because we know they will ruin our pool even further. We've had various other pool liners & suppliers come inspect our pool and they have never seen such bad workmanship!! The osmosis is the worst case they have ever seen. Mare will probably try and say "who am I", that I'm lying or some excuse for what happened here. But I've got all my evidence I need to prove otherwise including a lovely video of her making more excuses and lies!!
Helpful (0)
|Replies (0)AO
Amy O
1 reviews | Active since Nov 2025
30 Nov 2025, 07:08
Avoid them like the Black Plague - Pun intended
We have osmosis and black plague in our pool due to sub-par work. Avoid PoolMasters SA!! They are ***boy pool liners and have no idea what they are doing. We are having to redo our pool only 5 months after they relined it. Sub-par work, constant lies and blaming games. They will ensure to pump as much money out of you as they can with their smooth talking, their mistakes being blamed on other equipment and convince you it is faulty. They **** to us about supplier delays for 5 months (!!!), meanwhile the item was available next day from suppliers. Our pool has delaminated due to incorrect application of the resin and gel coat. Tiny holes allowed water to get in between the lining and shell which has now caused osmosis and black plague. Brick work not done correctly (which they dug up again due to a leak in pipework they did), now we found they hadn't compacted the soil so the bricks are being held together by grouting alone. We fell for their tricks and lies, please do not fall for it too. Mare is a compulsive ****. I really hope these lies catch up to her. Don't believe all the positive reviews. Many are made by their friends, family and employees (for example Dejanco is an employee and leaves positive reviews everywhere!). Due to many, many mistakes, lies and shoddy work we decided to fire them a second time. We will not let them fix the pool under their warranty because we know they will ruin our pool even further. We've had various other pool liners & suppliers come inspect our pool and they have never seen such bad workmanship!! The osmosis is the worst case they have ever seen. Mare will probably try and say "who am I", that I'm lying or some excuse for what happened here. But I've got all my evidence I need to prove otherwise including a lovely video of her making more excuses and lies!!
0
Replies (0)VJ
Verushka J
1 reviews | Active since Jun 2018
27 Oct 2025, 08:27
Do NOT make use of Pool Masters SA especially if you have an indoor pool!
If I could give this company a -5-star rating believe me, I would. I made it very clear that I never want them to set foot on our property again. We have had the most ********** experience with a team that feel like they have been collected off the side of the road, with very little to no experience. The owner (while I give her respect for not being rude back to me when I blasted her on the phone) seems to have a no care attitude about the items I was livid about (we have receipts to prove every item we had a problem with) Yes, they offered us a discount at the end, but I was also told how they would then make no money off us due to the discount, which, if they did their job properly would NOT have been an issue. The amount discounted hardly covers the damages to our home where our indoor pool is, that they worked on. Please save yourself the hassle of working with a team that does not respect your home.
Helpful (0)
|Replies (0)VJ
Verushka J
1 reviews | Active since Jun 2018
27 Oct 2025, 08:27
Do NOT make use of Pool Masters SA especially if you have an indoor pool!
If I could give this company a -5-star rating believe me, I would. I made it very clear that I never want them to set foot on our property again. We have had the most ********** experience with a team that feel like they have been collected off the side of the road, with very little to no experience. The owner (while I give her respect for not being rude back to me when I blasted her on the phone) seems to have a no care attitude about the items I was livid about (we have receipts to prove every item we had a problem with) Yes, they offered us a discount at the end, but I was also told how they would then make no money off us due to the discount, which, if they did their job properly would NOT have been an issue. The amount discounted hardly covers the damages to our home where our indoor pool is, that they worked on. Please save yourself the hassle of working with a team that does not respect your home.
0
Replies (0)MB
Marcelle B
1 reviews | Active since May 2010
14 Oct 2025, 10:58
I could not be happier
I cannot speak to anything from the past and would not like to dismiss any bad experiences had by customers in the past, but all I can say is that I was blown away. Mare came out and gave me all my options, Deon and his team sorted my old faulty piping and jets and Jerome and his team did a wonderful job giving my old pool a brand new lease on life. My OCD even compelled me to complain about a tiny piece of mosaic work and the team were back on the very next working day to sort it out to perfection.
Helpful (0)
|Replies (0)MB
Marcelle B
1 reviews | Active since May 2010
14 Oct 2025, 10:58
I could not be happier
I cannot speak to anything from the past and would not like to dismiss any bad experiences had by customers in the past, but all I can say is that I was blown away. Mare came out and gave me all my options, Deon and his team sorted my old faulty piping and jets and Jerome and his team did a wonderful job giving my old pool a brand new lease on life. My OCD even compelled me to complain about a tiny piece of mosaic work and the team were back on the very next working day to sort it out to perfection.
0
Replies (0)