1 reviews | Active since Jan 2017
Poor communication - rude at best - would not recommend. Geobubble should reconsider this SA supplier.
<p>I ordered a pool cover through poolcovers.co.za I ordered the cover on the 28th November. I receveived a mail confirming that my cover would be delivered in the week of the 12-15 December.</p> <p>I followed up on the 6th December via mail that the order was going to be delivered to which I received a short but positive reply stating that it was "...all on track."</p> <p>Followed up again on the 13th - to which I received another short reply: "will follow up tomorrow"</p> <p>After yet another follow up mail on the 15th - received another reply stating that maybe it would be delivered the following week.</p> <p>As I was going away I asked if I could collect as I am in the same city and needed the cover - another short response (no phone call or phone number for me to call) : </p> <p>"No not possible.. But perhaps the courier will deliver sooner.</p> <p> Kind Regards</p> <p>Pool Covers"</p> <p>I find this level of service after having taken my money and promised me a delivery date comletely unacceptable. They also didn't bother to call or supply any contact details other than an email address that was only answered up to 12 hours later.</p> <p>I know that there was a big demand because of the water restrictions, but communication is key in these circumstances and a lot of my time was wasted in making arrangements to ensure that my pool was covered while I was away. And they had promised a delivery date, twice.</p> <p>They did eventually deliver the cover, and claimed they tried to deliver it in late December, yet I never received a single call until the day it was actually delivered - when they called to ask me for my correct street address (which was printed on the delivery slip)</p> <p>The very vague responses were basically rude and dismissive. This company prides themselves on customer service yet has failed to deliver - I noticed I am not the only one with this complaint. The have also disallowed any negative comments on social media. </p> <p>I would recommend that GeoBubble, the manufacturer of the pool covers should consider moving their business from a blatantly rude SA wholesaler, who can't be bothered to communicate with their customers.</p> <p>I would also never ever order anything from this company again and would advise anyone to find another source for the pool covers. Demand or no demand - good honest communication is really all it takes.</p>