Trouble at Pool Sentinal

My initial experience was okay. They were the cheapest and fitted the net fairly well but had to have it altered at our expense because they quoted off a foto and not inperson. Then the net got worn through and tore at several places within 1 year. They had it fixed and strengthened, once again at my expense. The new owner is a poor communicator and has irrational behavior. Something is wrong there. He also smelled of alcohol. We will not recommend them to anyone and will not use them ever again.