Shocking customer treatment

I contracted Pool Renovaters to fit a new pool pump motor and timer. A date was set for them to come and do the installation. My instruction to them was, phone me when you are at the gate because the intercom is not working (vandalised again). Past the agreed time I contacted Pool Renovaters to enquire the whereabouts of their crew. I was told that they were sitting outside my house waiting for me to open up. I opened the door and asked the driver why he didn't phone me as agreed. I just got an angry response. I then asked him to move his truck as he had parked on my neighbours driveway. I was shocked when he rep**** "don't tell me what to do". I then told him, in no certain terms, to leave and I phoned Pool Renovater's offices to complain. all I got was excuses. I have now cancelled the job. They never offered and apology, not even an insincere one. Well I have probably lost my deposit but I will not be treated in this way, just because I am a foreign national.