Pool Proud Services

Supplier's (Pool Proud Services @ 1010 Marine Drive Margate 4265) Conduct Amounting to the Deprivation of Buyer-Owned Equipment (Theft)

In 2018, we purchased swimming pool equipment and materials based on the advice of the supplier's sales personnel. During construction, our builder recommended changing the size of certain items. We therefore returned those items to the supplier for exchange. Upon our return, the sales representative informed us that they had been instructed by their employer to increase the prices of the replacement items. As a result, we decided to request a refund instead of proceeding with the exchange. Despite returning the goods, we received neither a refund nor the replacement items, and our original equipment was not returned to us. We subsequently referred the matter to the Small Claims Court. The supplier failed to appear at the first hearing, and no default judgment was granted. A second hearing was scheduled, and once again no representative of the supplier attended. On that occasion, a default judgment was issued in our favor. Thereafter, the enforcement process proved extremely frustrating. The Sheriff repeatedly cited different reasons why further action could not proceed, including issues relating to service, attachment, and advertising. On several occasions we were informed that additional payments were required before the next step could be taken. The repeated changes in requirements and requests for further payments gave us the impression that the process was being unnecessarily delayed and may not have been handled impartially.