LS
Lucelle S
1 reviews | Active since Feb 2023
05 Feb 2023, 09:36
Rude and Insulting
I have been a loyal custom of Pool Magic since we lived in Glendower over 30 years ago. In the last month i have spent an exceptionally large amount of money to replace the filter and chemicals to get the water blue. The water is still green, so today I went into the store with a water sample and to purchase a basket. I arrived 15 minutes before opening. Anna was very willing to serve me but when i entered the store the saleslady was extremely rude and insulting. There are many other pool companies to support where you will be treated with respect.- and you will probably also be saving money and getting far better service for repairs.
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Pool Magic's replyOfficial
11 May 2023, 14:46Thank you for your feedback and we apologies for the way you feel about us, being the loyal customer of ours.
We are always doing our best to be as accommodating to our customers, as you mentioned that you were still let into the store 15 minutes before opening time and the basket you were going to purchase was still put onto the counter.
As for store procedures and protocols this goes against this and unfair to other loyal customers who are always prepared to wait outside our doors until opening time. Any store you go to would not always be as willing to open before the time stipulated on their stores. We were merely mentioning the following to you in store and prior to you coming into the store - this just eliminates unnecessary waiting (as systems cannot register the product being purchased) and safety while things are being organised around the store.
We hope in the near future you will change your views and come back to our store.
Kind Regards,
Pool Magic Edenvale
We are always doing our best to be as accommodating to our customers, as you mentioned that you were still let into the store 15 minutes before opening time and the basket you were going to purchase was still put onto the counter.
As for store procedures and protocols this goes against this and unfair to other loyal customers who are always prepared to wait outside our doors until opening time. Any store you go to would not always be as willing to open before the time stipulated on their stores. We were merely mentioning the following to you in store and prior to you coming into the store - this just eliminates unnecessary waiting (as systems cannot register the product being purchased) and safety while things are being organised around the store.
We hope in the near future you will change your views and come back to our store.
Kind Regards,
Pool Magic Edenvale
Pool Magic's reply11 May 2023, 14:46
Official
Thank you for your feedback and we apologies for the way you feel about us, being the loyal customer of ours.
We are always doing our best to be as accommodating to our customers, as you mentioned that you were still let into the store 15 minutes before opening time and the basket you were going to purchase was still put onto the counter.
As for store procedures and protocols this goes against this and unfair to other loyal customers who are always prepared to wait outside our doors until opening time. Any store you go to would not always be as willing to open before the time stipulated on their stores. We were merely mentioning the following to you in store and prior to you coming into the store - this just eliminates unnecessary waiting (as systems cannot register the product being purchased) and safety while things are being organised around the store.
We hope in the near future you will change your views and come back to our store.
Kind Regards,
Pool Magic Edenvale
We are always doing our best to be as accommodating to our customers, as you mentioned that you were still let into the store 15 minutes before opening time and the basket you were going to purchase was still put onto the counter.
As for store procedures and protocols this goes against this and unfair to other loyal customers who are always prepared to wait outside our doors until opening time. Any store you go to would not always be as willing to open before the time stipulated on their stores. We were merely mentioning the following to you in store and prior to you coming into the store - this just eliminates unnecessary waiting (as systems cannot register the product being purchased) and safety while things are being organised around the store.
We hope in the near future you will change your views and come back to our store.
Kind Regards,
Pool Magic Edenvale