Pathetic service from Poolit

Order No.: *** – Speck Aqua Swim Multiport Valve Complete

I ordered a Speck Aqua Swim Multiport Valve on 18 September 2026 and received it on 22 September 2026. On the same day, I discovered that the valve was not compatible with my sand filter. I immediately contacted the seller by email, as required by their website return policy, and also phoned to obtain the return address. The item was returned on 23 September 2026 and delivered to Poolit on 25 September 2026.

Since then, I have repeatedly followed up regarding my refund: • 30 September: Requested an update by email, WhatsApp and telephone. I was advised by the salesman that the matter had been handed to the manager responsible for refunds. • 1 October: The seller requested my banking details. I immediately supp**** a bank confirmation letter, which was received and read the same day. • 2 October, 13:34: Followed up again and was told to wait for the manager to process the refund, but he will be reminded after ending our call. • 5 October, 08:29: Followed up again and was told the manager had attempted the refund but encountered an unspecified error. • 5 October, 16:35: I contacted the sales line and was eventually given the manager's contact number. who's names are Carl or Donovan. Donovan confirmed that he was aware of the refund and stated that the refund would instead need to be processed through Pay Fast and should take approximately one day.

As of 6 October 2026, I have still received neither the refund nor proof that any payment has been processed. I have comp**** with all requirements, returned the product promptly, and provided the requested banking confirmation. The continued delays and repeated explanations are unacceptable. I therefore formally request that my refund be processed immediately and that proof of payment be provided without further delay.