Bad news

Hi Guys, so we spent 17k with Kevin of pool connexion just over 3 years ago to have our pool fibre glass lined he gave us a 5 year guarantee but the pool has started to leak now , and have made two appointments with him to come and have a look of which on both occasions he simply never pitched, now he doesn't answer his phone and wont return any calls. sad isn't it hey just a heads up to those who are thinking of using him, maybe not such a good idea