Defective Pool Repairs

On August 16, 2021 Hennie van Brakel from Pool and Spa, started the renovation of our pool. The renovation was completed on 06 November 2021. The pool was paid in full on the 14 October 2021. At the outset, Lee van Brakel assured me that they will sort my pool out as they have been in this business for 34 years. Fortunately, we had a lot of rain which filled the pool and found that there was a leak on the 28th of November 2021, a month after completion and started lifting the pool paving. We asked Hennie to investigate the problem, after 2 requests he finally did a site visit on 07 December 2021 and said he would respond within 24 hours. A week later after no response, on the 13 December 2021, I tried to pay him a visit to get this information. Spoke to Lee who then passed on the message to him, and only then he called to inform me that the work he did was indeed correct and that he cannot be held responsible for the defect as the problem is due to the clay in the area and volume of rain. We have had our pool for approximately 30 years. During the renovation we had a lot of complaints and question of workmanship. We found that he was laying the coping directly on to the wall/foundation of the pool without sludge being used under the coping, only in between the coping on the sides. We advised him that the coping will come lose and pointed out some areas. He ignored us and stated that it was correct. The mosaic was app**** on to a plastered wall which in turn caused the mosaic to be app**** thicker and skew, and the light had to be taken out of the wall to meet the marblite and extra marblite had to be used to correct the problem. In my opinion, the mosaic should have been installed directly onto the gunnite. The steps installed are also very rough and skew and no rounding of the step edges had been done. I hold Pool and Spa totally responsible for this mess and for their incompetency. In conclusion, when the pool filled up, it lifted the coping and loosened the mosaics and cracked the sides. The coping could not take the pressure of the water and was not caused by clay movement as claimed. Pool and Spa should not be able to just walk away with no responsibility for bad workmanship. He was hardly on site with only 2 workers, which he dropped and fetch at the end of the day. Fortunately, I was at home and constantly pointed out the defects and had to be redone a few times as the workmanship was totally unacceptable. To date, keeping the water level in line with the last mosaic, we have had no further cracks or issues with the paving lifting and loosing water. In my opinion, I highly advise anyone to not use this *********** company.