Terrible Customer Experience at Pool Academy Aquatics - Cape Town

I enrolled both my sons and paid in full plus registration fees upfront. In our first swimming lesson the instructors were told that my boys are not allowed to swim. Although I paid in full and and received an email to confirm. When I got on the call with the admin person, she treated me badly and was very rude on the phone. I immediately sent an email of complaint to the owners and they were very nice, but when I asked for a refund of my registration they said no. I did not ask for the class refund as the sweet swimming instructor at the place in Cape Town let the boys swim. All I got was an email saying no refund will be given.

I find this really upsetting as I paid for everything and the mistake was on their end not mine. I would not recommend this type of client service be acceptable.