TB
Talita B

1 reviews | Active since Jan 2013

14 Aug 2019, 09:21

Adidas cricket shoe bad quality and terrible after sales service

Bought cricket shoes from Poobie Naidoos in KZN at the end of Jan 2019. Less than six months later, the spikes started to break off from the shoe. A week later, two spikes had completeley broken off and the rest is loose and bound to break off. A R1000 pair of cricket shoes should not do this in that short period of time. The previous brand he used, he used for almost 2 years until it didn't fit anymore and she shoes still look new.

I approched Poobie Naidoos, who just told me that they have a 3 month exchange period. I questioned them on that, to which they rep**** that they have forwarded my mail to Adidas and I can send the shoes at my own expense "for Adidas to look at". I bought the shoes from Poobie Naidoos and I expect them to replace it and then take it up themselves with their supplier.

I approached Adidas, but six emails later I am being ignored. The quality is shocking and I have since spoken to a few people who have had the same problem with Adidas cricket spikes.

This is unacceptable.

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Replies (3)
TB
Talita B's update16 Aug 2019, 14:53
Reviewer Update
So, on Wednesday I recieved a call from Melanie, who works at Poobie Naidoos. They agreed to collect the shoes on Thursday at their cost. She only needed me to send her the collection address, which I did. Guess what, it's Friday afternoon and the shoes haven't been collected. I sent her a mail again, after trying to follow up yesterday as well, and the reply I got: It will be R140 for collection for MY account, attached are the banking details. So schocked with the level of incompetency at that company.
TB
Talita B's update21 Aug 2019, 17:53
Reviewer Update
The shoes were collected on Friday. Today I emailed the company for an update, no response yet again. I sent the email to Melanie and *** THREE times, but they still didn't bother to reply. I don't think I have ever experienced worse customer service than from this company.
TB
Talita B's update26 Aug 2019, 18:43
Reviewer Update
Update:

After agreeing to replace the shoes, as long as I carry the courier fees, I chose the replacement shoes and deposited the courier fees.

Guess what their reply is:

Kindly note the shoes came in for examination but the threads are pulling lose & the spikes are not holding.
Kindly note you can choose another shoe & pay the price difference if applicable.

They have limited shoes in the size we require. The few they have, will cost us another R500 extra and it's not even the shoes we require.

I have now requested a full refund.