PONELOPELE FUNERAL POLOUR TFS LACKS CUSTOMER SERVICE

I paid for the head tombstone for my brother at ponelopele funeral polour in thaba nchu.... So my uncle surprised us with a tombstone and it has been installed and it is done so I went to PONELOPELE TFS to ask for a refund since I will no longer need that head tombstone it's been 5 day now since the said I will get my money whenever I call I am told that the person who works with refund is not at work there's nothing they can do I feel like they are treating their customers like trash and what's worse is that I have to call them