Absolutely disgusting and disrespectful conduct for innocent tenants

I am emotionally and psychologically depressed with the kind of severely terrible service I have received from Andrew from this company.

When we were looking for a new place to rent due to the high rental we could not afford from our previous house, we categorically mentioned that we want cheaper rent. we also made mention of the fact that electricity and water must be within reason. The lady, Vicky Brown, that was showing us the new house said that the rent includes other services but the electricity. We were lured to accept this affordable and within the budget arrangement, only to be told 3 months later that water, sewerage, refuse has to be paid by us. We were shocked and upon enquiring, we were treated like dirt with threats for legal actions.

We opted to leave and to spite and being vindictive they took all our deposit claiming that in a month we used electricity for R18000 and other services for R14000. We tried to make sense of this but we were dismissed with so much impunity that we were left disappointed and naked with disgust.